Return & Refund Policy
At Sindura, we value your trust and satisfaction. Every product is crafted and checked with utmost care to ensure premium quality. However, if you receive a product that is defective, damaged, or incorrect, we’re here to make things right with a hassle-free return and refund process.
Eligibility for Returns
- You can request a return within 7 days of product delivery.
- The product must be unused, in its original packaging, and accompanied by the invoice.
- Returns are accepted only for items that are damaged during delivery, manufacturing defective, or not matching the ordered specification.
Non-Returnable Items
- Custom-made or personalized furniture pieces.
- Products damaged due to misuse, improper handling, or self-assembly.
- Items without original packaging or proof of purchase.
Refund Process
- Once your return is approved, the refund will be initiated within 7–10 business days.
- Refunds will be processed through the original payment method used during purchase.
- In case of a replacement request, the new product will be dispatched after the returned item passes quality inspection.
How to Request a Return
To initiate a return or refund, please contact our customer support team at 📞+91 995 885 7966 or 📧 1yash.rawat786@gmail.com. Provide your order number, a brief description of the issue, and photos of the product (if damaged). Our team will guide you through the process.
At Sindura, your comfort and satisfaction are our top priorities. We aim to make every purchase experience smooth, transparent, and worry-free.